Privacy policy

Last updated: December 9, 2025

This Privacy Policy describes how Rosand Farms (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms & Conditions.

1. INFORMATION WE COLLECT

We may collect the following types of information:

a) Information you provide directly

· Name

· Billing and shipping address

· Email address

· Phone number

· Payment information (processed securely via our payment providers)

· Order details and purchase history

· Messages and correspondence you send to us (e.g., customer support requests, comments, reviews)

b) Information collected automatically

When you visit our website, we may automatically collect:

· IP address

· Browser type and version

· Device information

· Pages you visit and how you interact with them

· Referring website or campaign (if applicable)

This information is typically collected using cookies, pixels, and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your information to:

· Process and fulfill your orders, including shipping and delivery

· Communicate with you about your order, account, and customer service requests

· Manage returns, replacements, and warranty claims

· Improve our website, products, and customer experience

· Send you marketing communications (where permitted by law and your preferences)

· Prevent fraud and maintain the security of our website and systems

· Comply with legal obligations

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

· Enable core website functions (shopping cart, account login, etc.)

· Remember your preferences

· Analyze website traffic and performance

· Support marketing and advertising efforts

You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly if you disable cookies.

4. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with:

· Service providers that help us operate our business (e.g., Shopify, payment processors, shipping carriers, email service providers, customer support tools)

· Analytics and marketing partners that help us understand usage of our site and run marketing campaigns

· Professional advisers (e.g., accountants, lawyers) when necessary

· Authorities or third parties when required by law, to protect our rights, or to respond to legal processes

These third parties only receive the information necessary to perform their services and are expected to protect your information and use it only for those purposes.

5. SHOPIFY AND PAYMENT PROCESSORS

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use. Your personal data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers behind a firewall.

If you choose a direct payment gateway to complete your purchase, your payment data is processed by our payment provider(s). We do not store your full payment card details on our own servers.

For more details on how Shopify handles your data, please refer to Shopify’s own privacy policy.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

· Fulfill the purposes set out in this Privacy Policy

· Provide our Services

· Comply with legal, tax, and accounting obligations

· Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it, where appropriate.

7. YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have the right to:

· Access the personal information we hold about you

· Request corrections to inaccurate or incomplete information

· Request deletion of your personal information, subject to legal obligations

· Object to or restrict certain processing activities

· Opt out of marketing communications at any time (for example, by using the “unsubscribe” link in emails)

To exercise any of these rights, please contact us at info@rosandfarm.com. We may need to verify your identity before responding to certain requests.

8. MARKETING COMMUNICATIONS

If you have opted in to receive marketing emails or if permitted by law, we may send you updates about new products, promotions, and news from Rosand Farms.

You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us. Please note that we may still send transactional or service-related messages (such as order confirmations and shipping updates).

9. SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure connections (HTTPS), limited access to personal information, and working with reputable service providers.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Our website and Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

11. INTERNATIONAL USERS

If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our site, you acknowledge that your information may be processed in countries with privacy laws that may differ from those in your country of residence.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons.

The most current version will always be available at [insert Privacy Policy URL] and will indicate the date it was last updated. Your continued use of our website after changes are posted means you accept those changes.